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Warranty

This warranty is provided by VelectriX Pty Ltd, 10 Capital Place, Birtinya, Qld, 4575, Australia. Phone 1300 530031, email michael@velectrix.com.au and website www.velectrix.com.au. VelectriX warrants its products, including all individual components against defects in material or workmanship as follows:

VELECTRIX WARRANTY CONDITIONS

The warranty period is not renewed or extended as a result of a warranty repair or replacement. The sales receipt for the product must be provided as a proof of purchase when a warranty claim is made. The warranty is not transferable and is only offered to the original purchaser of the product. The warranty only applies to products purchased through VelectriX directly or a VelectriX authorised reseller/dealer. Any approved warranty work must be completed by VelectriX or an authorised VelectriX reseller/dealer. To the extent that any conditions or warranty implied by law is excludable, such a condition or warranty is excluded.

VELECTRIX FRAME WARRANTY

VelectriX bicycle frames are warranted to be free from manufacture defects in materials and/or workmanship for 3 years, from date of original purchase.

VELECTRIX LIMITED 2 YEAR COMPONENTS WARRANTY

VelectriX’s bicycle components including forks, stem, handlebar, headset, seat post, saddle, brakes, bottom bracket, crank set, pedals, rims, spokes, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, kickstand, reflectors and hardware are warranted to be free from manufacture defects in materials and/or workmanship for a 2 year period from the date of original purchase. Electronic components such as controllers, batteries, motors, and chargers may need to be returned to VelectriX for testing prior to replacement or repair.

VELECTRIX LIMITED 2 YEAR BATTERY WARRANTY

VelectriX batteries are warranted to be free from manufacture defects in materials and/or workmanship for a 2 year period from the date of original purchase. The battery warranty will exclude damage from over charging or power surges, use of improper non approved VelectriX charger, improper maintenance or other such misuse, normal wear, physical damage or water damage. Age related reduction in the capacity of the battery is normal and unavoidable and as such do not constitute a fault. If the battery has a capacity of at least 60% within 2 years of purchase it will be considered acceptable. VelectriX reserves the right for the battery to be returned for testing  to establish the capacity before any repair or replacement is authorised.

VELECTRIX WARRANTY WEAR & TEAR EXCLUSIONS

The following parts are deemed to be considered wear and tear and are not covered under warranty: tyres, tyre inner tubes, tyre valves, lamps for lighting system, handlebar tape, handlebar grips, brake pads, hydraulic oils and lubricants, chains and toothed belts, gear shift cables, brake cables, paint, baskets, racks.

VELECTRIX WARRANTY USEAGE EXCLUSIONS

The following acts are not covered under warranty: damage caused by acts of god, damage caused by improper use or force majeure, damage which results from improper or insufficient care, repairs or maintenance, alterations, modifications or the replacement of parts by persons other than trained mechanics, accidental damage, neglect, abuse, misuse, repairs resulting from the use of second hand parts, damage caused from competitive use, damage caused by commercial use or stunt riding or exceeding the bikes carrying capacity.

HOW TO MAKE A WARRANTY CLAIM

If you believe your VelectriX product is faulty or defective, please contact VelectriX or a VelectriX authorised reseller/dealer regarding the fault. Depending on the nature of the fault you may be required to return the product to either VelectriX or a VelectriX reseller/dealer at your own cost for more advanced testing. Once the product has been confirmed to be faulty, we will repair or replace it under the terms of the relevant warranty. Charges may apply for pro rata warranty costs and/or transport costs to send a replaced or repaired product. In the event a product is deemed by our testing not to be faulty or, you have the choice to have the product returned at your own cost. We will not make any charges without your approval.